Soft reset, also known as soft reboot, is the restarting or rebooting of a device like a computer, smartphone or tablet. It closes all applications and clears any data in random access memory. Soft resetting is usually performed to repair malfunctioning applications.
If your device is frozen or not responding, try the following to soft reset the device. Data should not be erased when performing a soft reset.
- Press and hold the “Volume Down” and “Power” buttons at the same time for 10 seconds.
The device should restart and get you out of your frozen state.